NexaCRMRetail CRM
Retail CRM for showrooms & stores
Every walk-in is a potential sale. Record what customers looked at, follow up on quotations, remember birthdays and anniversaries and bring buyers back to your store.
The challenge
Why retail businesses lose sales
Walk-ins not recorded
Customers leave without buying and are never contacted again.
High-value follow-ups
Furniture, electronics and jewellery sales need several visits.
No customer history
Staff do not know what a customer bought before.
Occasion marketing
Birthdays and anniversaries are missed.
The solution
How NexaCRM helps retail teams
Walk-in capture
Product interest and budget recorded in seconds.
Occasion dates
Birthday and anniversary for timely offers.
Store-wise tracking
Record the store or showroom per enquiry.
Quotations
Share quotations on WhatsApp from the counter.
Follow-up tasks
Reminders for every pending enquiry.
Reports
Conversions by store, salesperson and product.
Workflow
Your sales process, step by step
Walk-in or online enquiry
Product shown and quotation shared
Follow-up and purchase
Occasion offers and repeat visit
Industry module
Switch on the Retail module in one click
Go to Settings → Industry modules and enable it. These fields appear on your forms straight away — your existing data is not changed.
Lead fields
Customer fields
Deal fields
Lead sources
Included in every plan
Everything else your team needs
FAQ
Retail CRM — frequently asked questions
Is this a POS or billing system?
No. Use your POS for billing; the CRM tracks enquiries, customers and follow-ups.
Can I track walk-in customers?
Yes. Add a lead in seconds with product interest and budget.
Can I manage multiple stores?
Yes. Record the store on each lead and see reports per store.
Can I send occasion offers?
Yes. Store birthdays and anniversaries and use workflows for reminders.
Related industries
Also built for
Wholesale & Distribution CRM
Distribution CRM for wholesalers, distributors and stockists: manage retailers and dealers, territories, credit limits, repeat orders, schemes and outstanding payments.
Hospitality & Travel CRM
Hospitality CRM for hotels, resorts, banquet halls and travel agencies: capture booking enquiries, events, group stays and corporate accounts and follow up on time.
Automotive CRM
Automotive CRM for vehicle dealers, service workshops and auto-parts manufacturers: track enquiries, test drives, exchange vehicles, service reminders and B2B parts orders.
Ready to grow your retail sales?
Start a free trial, switch on the Retail module and capture your first enquiry today.